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Everest Home Edition 2.20
http://www.softpedia.com/get/System/System-Info/Everest-Home-Edition.shtml
From the article: " Everest Home Edition is a free system diagnostics, system information and benchmarking solution for home PC users, based on the award-winning EVEREST Technology.

It offers the world's most accurate system information and diagnostics capabilities, including online features, memory benchmarks, hardware monitoring, and low-level hardware information. "

Figure out what is on the logic board, invaluable for tracking down drivers for hardware components.
 
How to Perform a Windows XP Repair Install
http://www.michaelstevenstech.com/
From the article: " The first question that should be asked is what problem has prompted the need to start over. Usually it is not necessary to start from scratch with XP. You have a few options before using the hammer approach (aka format). "
good basics
 
In the Malware Trenches with Small and Medium-size Businesses
http://whitepapers.techrepublic.com.com/abstract.aspx?docid=262698
From the article: " Malware, which encompasses viruses, worms, spyware, and other malicious software, continues to be a significant problem for small- and mid-sized businesses (SMBs). According to an exclusive survey of IT decision-makers, the vast majority of businesses have experienced malware incidents in the past year that resulted in hours of downtime. "
You have to register and download the paper, but it is worth it.
 
Help Is Just an Internet Connection Away
http://www.smallbusinesscomputing.com/webmaster/article.php/3711586
From the article: " Receiving or providing technical help via Remote Assistance can be more efficient than doing it in person and much more effective than trying to muddle through issues with someone over the phone. "
Remote Assistance, built in control

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